Magelia WebStore Management Console Help
Dashboards
Orders
This screen displays a list of all orders and their statuses. The statuses correspond to the progress of an order. The following list is the different default order statuses included in the Magelia WebStore software:
- New order: An order placed for your store by a customer that has not yet been approved or prepared.
- Approved order: Once an order has been verified as valid, the order status becomes “Approved”.
- Order in progress: With this status, you can indicate when an order is being prepared, or that the order has been transferred to a logistician.
- Payment due: This status indicates that the order payment has not been received.
- Shipped order: When a delivery service becomes responsible for the shipment of an order, the status becomes “Shipped Order”.
- Delivered order: If your logistic provider is able to inform you of the delivery of a customer’s order, you can use this status to indicate that the order has been delivered.
- Canceled order: This status indicates that an order has been canceled by the customer.
- Rejected order: This status indicates that the person in charge of approving orders has rejected the customer’s order.
- Further inquiry required: This status signifies that an order has been shipped but has not yet been received by the customer and requires further inquiry with the delivery service.
- On hold: This status holds an order before its delivery. This status can refer to, for example, the orders for which more information is required about the customer before approving the order, or to orders for which you are not certain if the stock is available.
From this screen, you can filter orders so that orders with a particular status will be displayed.
You can also modify an order from this screen.